You can’t please everyone all of the time. There will always be glitches, dropped connections, database issues, email delivery problems, or name your pet peeve complaint for online shopping. But how do you solve customer and business disputes when they happen? Here’s a new service that attempts to solve that problem online with a platform built for fair mediation of online arguments without resorting to blaming and fingerpointing. The platform is called Modria and they’ve gotten favorable coverage in TechCrunch, the Wall Street Journal blog and Entrepreneur magazine online. Get the 101 – follow Modria on Google Plus, Twitter and Facebook.